Emtek by Phillips Scott — Terms and Conditions

1. Reseller Status

Phillips Scott resells Emtek products. All Emtek products offered through Phillips Scott are subject to Emtek rules and policies in addition to these Terms and Conditions.

2. Emtek CA Fee

Certain orders may incur an Emtek CA Fee. When applicable, this fee will be clearly itemized on your order and displayed at checkout.

3. Payment Terms

• Standard terms. Unless otherwise agreed in writing, all orders are charged in full at checkout.
• Extended terms. If Phillips Scott has expressly granted Net 15 or Net 30 terms, the order will be invoiced at confirmation and the invoice will be due 15 or 30 days after the confirmation date, based on the approved payment terms.
• Authorization. You authorize Phillips Scott to charge the payment method on file for all amounts due, including approved fees that apply under these terms.
• Non payment. Unpaid balances may result in holds on future orders, late fees, and collection activity at Phillips Scott discretion.

4. Delivery Policy

• Commercial delivery. Delivery to a verified commercial address is free of charge.
• Residential delivery. Delivery to a residential address will incur delivery fees.
• Misclassification. If a delivery address is selected as commercial but determined to be residential, Phillips Scott may, at its sole discretion, add the applicable delivery fee and charge the credit card on file.
• Timing. Delivery timelines are provided by carriers and are estimates. Phillips Scott is not responsible for carrier delays, missed appointments, limited access, re delivery, or related costs.

5. Customer Responsibility

• Order accuracy at checkout. You are responsible for the accuracy of all order details before submission, including product selections, functions, finishes, quantities, handing, and the delivery address.
• Review of emailed confirmation. An order confirmation is emailed to the address on file after you place an order. You must promptly review the emailed confirmation and verify that all details are correct.
• Immediate notice of corrections. If a correction is needed, you must notify Phillips Scott immediately so adjustments can be made prior to processing. If notice is not timely, additional costs, delays, or inability to modify the order may result. Phillips Scott is not responsible for such outcomes.
• Customer entered information. Orders are processed according to information you provide. If information is inaccurate or incomplete at entry, or if discrepancies are not reported after the emailed confirmation, you assume responsibility for resulting costs and timing.
• Address accuracy. You must provide a complete and accurate delivery address. Mis shipments, delays, and extra costs arising from incomplete or incorrect addresses are the customer responsibility.

6. Governing Rules

For all matters not explicitly covered in these Terms and Conditions, Phillips Scott follows Emtek rules and policies.

7. Limitation of Liability

Phillips Scott is not responsible for customer errors, omissions, or oversights during order entry or confirmation review. Phillips Scott is not responsible for delays or damages caused by carriers or third party providers, nor for indirect, incidental, or consequential damages related to the purchase or use of Emtek products.

8. Product Information and Compatibility

• Finish and image representation. Finishes and images are for general reference and may vary due to screen settings, lighting, or production batches.
• Site conditions. It is the customer responsibility to confirm door prep, backset, keying requirements, handing, latch type, and compatibility with hinges and locks before ordering.
• Substitutions. Any substitutions or revisions requested after confirmation are subject to Emtek rules and may affect pricing and lead times.

9. Pricing, Availability, and Errors

Prices, fees, and availability are subject to change without notice. Phillips Scott reserves the right to correct obvious errors in pricing or product data and to cancel or adjust orders that rely on such errors after notice to the customer.

10. Changes After Confirmation

Requested changes after order confirmation are not guaranteed. If a change is possible under Emtek rules, additional costs or time may apply. Phillips Scott may charge the payment method on file for approved adjustments that are permitted under these terms.

11. Address Classification and Verification

Commercial versus residential classification may be verified using carrier tools and third party databases. Phillips Scott determination will be used for fee assessment. Liftgate, inside delivery, and special handling services are not included unless expressly stated on the order.

12. Communications and Notices

Order confirmations, invoices, and notices will be sent to the email address on file. If you do not receive the emailed confirmation shortly after checkout, contact Phillips Scott so the confirmation can be re sent. Your continued processing or lack of timely response may be treated as approval of the confirmation details.

13. Modifications

Phillips Scott may update these Terms and Conditions at any time. Updates apply to orders placed after the published effective date of the revised terms.

14. Miscellaneous

• Severability. If any provision is found invalid, the remaining provisions remain in effect.
• No waiver. A delay or failure to enforce any provision does not waive that provision.
• Headings. Section headings are for convenience and do not affect interpretation.